Shipping & Returns

Delivery

Network Hardware AUSTRALIA charges a minimum $42 Shipping and Processing fee; Heavier shipment charges are calculated manually and entered into the subsequent pro-forma invoice that is emailed to you; We do not provide for product pickup; we ask customers to always allow a minimum of 3-4 business days for order processing and delivery. PO BOX orders will ship via Australia POST Express, instead of a courier such as DHL or FedEx. Please email us for consignment information.

NOTE: Network Hardware AUSTRALIA is not a stop-gap source for urgent same/next-day replacement parts.

 General Returns Policy

All equipment purchased from Network Hardware AUSTRALIA is covered by our 30-day warranty, in addition to the standard manufacturer factory warranty. We supply only sealed, brand new equipment, with the very latest firmware revisions. We do not buy or sell used equipment, refurbished junk, etc.

 As expected, all customers are requested to thoroughly research their respective technical product requirements and compatibility, prior to making product purchases with us; technical product selection should not be made based upon the marketing text/image on our website; images are often for illustration purposes only; We often cannot take back opened products that fail to meet your technical requirements, or prove to be incompatible with your needs; Our return policies are often a direct reflection of the same policies the respective manufacturers apply to us.

 Network Hardware AUSTRALIA shall promptly replace DOA products, with the exact same model, upon email confirmation from the respective manufacturer, that the item is in fact deemed defective. Please open a support ticket with the respective manufacturer.

 Manufacturer's Warranty Claims and Technical Support

Warranty claims and Technical Support are handled directly by our manufacturers; please contact them if an issue arises and follow their recommended procedures. If they are unhelpful, or if you require any assistance, please feel free to contact us. Please be reminded that a Warranty repair, is not an emergency replacement solution; therefore, Network Hardware AUSTRALIA strongly recommends to cover mission-critical equipment with a manufacturer extended support contract (Cisco Smartnet, etc.), and/or to maintain redundant fail-over equipment.